Area Manager Intern
Amazon
June 2026 - August 2026
- Drove the execution of a comprehensive project focused on improving processes and resolving bottlenecks within the Inbound Support Services (ISS) and Damages departments, improving productivity by 8%.
- Collaborated with site leadership to enforce standardized practices across Damages and ISS, supporting 5,000+ units weekly.
- Supported Area Managers by actively monitoring real-time performance metrics and identifying immediate barriers to associate productivity.
- Engineered comprehensive standard work checklist tools for 3 teams (ISS, Quality PA, and ICQA), standardizing workflows for 40+ associates and 10+ managers.
- Designed and facilitated 6 targeted operational training sessions for 30+ associates, directly addressing root-cause workflow errors to proactively prevent downstream inventory defects.
- Navigated ambiguous operations by proactively networking with 4+ cross-functional stakeholder teams and shadowing key personnel to map complex processes and implement continuous improvement initiatives.
- Deployed physical layout and technical setup of 4 new operational workstations across the Damages and Inbound Support Services (ISS) departments, expanding processing capacity by an estimated 5%.